Fulfillment Policy

Cegrix Ad Agency provides tailored marketing, consulting, and creative services to clients both virtually and in person. While we sell physical products, purchases are currently not available through our website's e-commerce functionality.

Client Interactions
Services may be delivered remotely via video call, phone, email, or face-to-face. In-person meetings are conducted by appointment only. Clients scheduling in-person meetings will receive specific location details and instructions upon confirmation.

‍Service Delivery
All projects are customized and scheduled following payment confirmation. Project timelines and delivery details are agreed upon clearly with each client before commencement. All projects are custom-scoped and scheduled upon confirmation of payment. Delivery timelines vary based on the agreed-upon scope of work.

‍Product Sales
Physical products, including branded merchandise or printed materials, are available upon request or through direct transactions outside of this website. Delivery or pickup arrangements are made individually with each client at the time of purchase.

‍Refund Policy
Due to the custom nature of our consulting and creative services, payments are non-refundable once work has started. Physical products may be eligible for return or exchange, subject to approval by Cegrix. Please contact us directly for product return inquiries.

‍Cancellations
To cancel or reschedule an appointment, clients must provide at least 24 hours' advance notice. Late cancellations or missed appointments may incur a fee.

‍Payment Methods
We accept payment via Stripe, ACH transfers, checks, and other approved payment methods.

For questions about this policy or service inquiries, please contact us at info@cegrix.com.